AlertSite Market Index | AlertSite Retail benchmarks

AlertSite Retail Benchmarks

Week of Monday, 08/30/2010 through Sunday, 09/05/2010

Show Detail Data (Including Stability)

Elapsed time for all objects including images, JavaScript, Flash and third party objects. Collected from geographically dispersed locations and aggregated.

Measure includes accessibility from multiple global locations. Complete page must be rendered in less than 60 seconds without error.

All other products, services and company names mentioned herein may be trademarks or registered trademarks of their respective owners.

Response Time (seconds)

Measures how quickly the home page is presented, in seconds.

Rank	Site	Response Time (seconds)	Rank Last Week
1	Avon	1.19	1
2	Peapod	1.34	3
3	Dell	1.45	6
4	QVC	1.52	7
5	Scholastic	1.55	2
6	Kohls	1.58	9
7	Cabelas	1.61	4
8	Circuit City	1.66	8
9	L.L.Bean	1.70	10
10	Williams-Sonoma	1.74	16
10	CDW	1.74	11
12	Nordstrom	1.78	4
13	Systemax	1.89	12
14	Office Depot	1.93	13
15	Overstock	2.00	17
16	Musicians Friend	2.06	14
17	zappos.com	2.08	18
18	PC Connection	2.09	25
19	Costco	2.12	19
20	JCPenney	2.14	15
21	Saks Fifth Avenue	2.18	21
22	HP	2.21	20
23	Victorias Secret	2.30	21
24	Best Buy	2.37	30
24	Macys	2.37	24
26	ToysRUs	2.40	26
27	Apple Store	2.41	29
28	Gap	2.42	21
29	Newegg	2.51	32
30	Wal-mart	2.62	32
31	1-800 Flowers.com	2.69	27
32	Blockbuster	2.70	28
33	Vistaprint	2.92	34
34	Netflix	2.93	35
35	Nike	2.99	31
	Benchmark Average	3.03
36	Target	3.25	36
37	Staples	3.42	39
38	Amazon	3.55	37
39	Buy.com	3.66	40
40	Nutrisystem	3.87	41
41	Barnes&Noble	3.96	38
42	Sears	4.06	42
43	HSN	4.62	44
44	Drugstore.com	4.69	45
45	SonyStyle.com	4.86	43
46	Amway	4.98	46
47	Neiman Marcus	5.48	47
48	The Home Depot	6.33	48
49	Redcats	18.76	49

Percent Available

Measures percent of time website is accessible by users.

Rank	Site	Percent Available	Rank Last Week
1	Avon	100.00	1
1	Best Buy	100.00	28
1	Blockbuster	100.00	1
1	CDW	100.00	28
1	Circuit City	100.00	1
1	Costco	100.00	47
1	Dell	100.00	44
1	Drugstore.com	100.00	1
1	HP	100.00	28
1	HSN	100.00	44
1	L.L.Bean	100.00	1
1	Musicians Friend	100.00	1
1	Netflix	100.00	1
1	Nike	100.00	28
1	Nutrisystem	100.00	1
1	Overstock	100.00	1
1	PC Connection	100.00	1
1	Peapod	100.00	44
1	Redcats	100.00	1
1	Scholastic	100.00	28
1	Sears	100.00	1
1	SonyStyle.com	100.00	28
1	Systemax	100.00	1
1	Target	100.00	1
1	Vistaprint	100.00	1
1	Wal-mart	100.00	1
1	Williams-Sonoma	100.00	42
1	zappos.com	100.00	1
29	1-800 Flowers.com	99.93	1
29	Gap	99.93	1
29	Kohls	99.93	48
29	Newegg	99.93	28
29	Office Depot	99.93	28
29	Staples	99.93	28
29	ToysRUs	99.93	1
29	Macys	99.93	28
29	Saks Fifth Avenue	99.93	28
29	The Home Depot	99.93	49
39	Barnes&Noble	99.87	1
39	QVC	99.87	28
39	Amazon	99.87	1
39	Cabelas	99.87	1
	Benchmark Average	99.84
43	Buy.com	99.80	1
43	Neiman Marcus	99.80	28
43	Victorias Secret	99.80	42
46	Amway	99.67	1
47	JCPenney	99.34	1
48	Apple Store	97.75	1
49	Nordstrom	96.96	28

Stability (Standard Deviation)

Measures consistency and uniformity of customer experience.

Rank	Site	Stability (Standard Deviation)	Rank Last Week
1	QVC	0.58	18
2	Dell	0.60	3
3	L.L.Bean	0.63	2
3	Costco	0.63	8
5	Office Depot	0.80	4
6	HP	0.84	28
7	Saks Fifth Avenue	1.01	29
8	Overstock	1.08	17
9	Vistaprint	1.17	16
10	Circuit City	1.25	6
11	ToysRUs	1.28	13
12	Avon	1.33	7
13	Peapod	1.40	25
14	Barnes&Noble	1.41	15
15	PC Connection	1.42	14
16	Amazon	1.50	19
17	CDW	1.51	10
18	1-800 Flowers.com	1.57	30
18	Netflix	1.57	36
20	Staples	1.60	23
21	Apple Store	1.67	37
22	Target	1.68	11
22	Victorias Secret	1.68	20
24	Wal-mart	1.73	33
25	Williams-Sonoma	1.78	26
26	Blockbuster	1.81	27
26	Musicians Friend	1.81	1
28	Drugstore.com	1.83	42
29	Best Buy	1.91	45
30	Scholastic	2.00	9
	Benchmark Average	2.04
31	HSN	2.05	24
32	Newegg	2.10	48
33	Nordstrom	2.20	12
34	Systemax	2.27	22
35	Nike	2.30	35
36	zappos.com	2.38	40
37	Kohls	2.41	5
38	Nutrisystem	2.58	41
39	Cabelas	2.64	21
40	Macys	2.86	43
41	JCPenney	2.94	34
42	Gap	2.99	32
43	Amway	3.31	39
44	Buy.com	3.35	31
45	Sears	3.44	38
46	Neiman Marcus	3.45	47
47	The Home Depot	3.82	44
48	SonyStyle.com	5.20	46
49	Redcats	6.49	49