AlertSite Financial Services Benchmarks
Week of Monday, 08/30/2010 through Sunday, 09/05/2010
Show Detail Data (Including Stability)
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| Elapsed time for all objects including images, JavaScript,
Flash and third party objects. Collected from geographically
dispersed locations and aggregated. |
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| Measure includes accessibility from multiple global locations.
Complete page must be rendered in less than 60 seconds
without error. |
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| All other products, services and company names mentioned herein may be trademarks or registered trademarks of their respective owners. |
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| Response Time (seconds) |
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| Measures how quickly the home page is presented, in seconds. |
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| Rank | Site | Response
Time (seconds) | Rank Last Week | Trend |
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| 1 | BB&T Corp | 0.83 | 1 | |
| 2 | Bank of NY Mellon Corp | 1.27 | 2 | |
| 3 | State Street Corp | 1.59 | 5 | |
| 4 | Citigroup Inc. | 1.63 | 4 | |
| 5 | Wells Fargo | 1.68 | 3 | |
| 6 | PNC Financial Services | 1.80 | 6 | |
| | Benchmark Average | 2.31 | | |
| 7 | JPMorgan Chase | 2.35 | 7 | |
| 8 | SunTrust Banks Inc | 3.10 | 8 | |
| 9 | Bank of America | 3.22 | 9 | |
| 10 | Fifth Third Bank (US) | 3.51 | 10 | |
| 11 | Capital One Financial Corp | 4.46 | 11 | |
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| Percent Available |
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| Measures percent of time website is accessible by users. |
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| Rank | Site | Percent
Available | Rank Last Week | Trend |
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| 1 | Bank of America | 100.00 | 8 | |
| 1 | Bank of NY Mellon Corp | 100.00 | 8 | |
| 1 | JPMorgan Chase | 100.00 | 1 | |
| 1 | PNC Financial Services | 100.00 | 1 | |
| 1 | SunTrust Banks Inc | 100.00 | 8 | |
| 1 | Wells Fargo | 100.00 | 1 | |
| 7 | Citigroup Inc. | 99.93 | 1 | |
| | Benchmark Average | 99.68 | | |
| 8 | Capital One Financial Corp | 99.67 | 11 | |
| 9 | Fifth Third Bank (US) | 99.47 | 1 | |
| 10 | BB&T Corp | 99.01 | 1 | |
| 11 | State Street Corp | 98.35 | 1 | |
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| Stability (Standard Deviation) |
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| Measures consistency and uniformity of customer experience. |
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| Rank | Site | Stability
(Standard Deviation) | Rank Last Week | Trend |
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| 1 | BB&T Corp | 0.57 | 1 | |
| 2 | PNC Financial Services | 0.71 | 6 | |
| 3 | Wells Fargo | 1.00 | 2 | |
| 4 | Citigroup Inc. | 1.01 | 3 | |
| 5 | State Street Corp | 1.03 | 5 | |
| 6 | Bank of NY Mellon Corp | 1.42 | 3 | |
| 7 | SunTrust Banks Inc | 1.68 | 7 | |
| | Benchmark Average | 1.77 | | |
| 8 | Bank of America | 1.96 | 10 | |
| 9 | JPMorgan Chase | 3.22 | 9 | |
| 10 | Capital One Financial Corp | 3.25 | 8 | |
| 11 | Fifth Third Bank (US) | 3.62 | 11 | |
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