Alertsite Making It Easier for Companies to Prove Performance With New Service Level Monitoring Features

BOCA RATON, FLA. - (March 10, 2004) - AlertSite, a leading market provider of hosted website, server, and web transaction performance monitoring services, today announced the immediate availability of new functionality to its web-based services allowing customers to monitor and report true compliance for service level agreements (SLAs).

Service Level Agreements (SLAs) are performance objectives that are reached by consensus between the user and provider of a service or application. The new SLA Manager supports the definition of service level objectives for uptime, availability and response time. Additionally, specific operational periods and exclusion periods can be defined allowing SLA compliance to be reported accurately.

AlertSite's new SLA Manager has been added to the Uptime ECT option for website and web transaction performance monitoring.

"Service level monitoring is becoming more and more important in today's outsourced environments, and where internal IT personnel need to deliver proof of performance to management and customers," said Ken Gross, CEO, AlertSite. "The SLA Manager will allow IT teams to effectively align IT operations with business requirements, define and report on service levels for critical IT services, offer the ability to understand the cumulative result of IT investment against your organizations objectives, and deliver proof of performance to both management and customers."

About AlertSite

Based in Boca Raton, Fla., AlertSite is an industry-leading provider of Internet performance measurement and management services. Designed to help customers ensure that their web presence is always available and delivering a high "quality of experience," AlertSite's monitoring plans are tailored to meet the needs of all companies large and small. AlertSite monitors websites, eCommerce applications, mail servers, DNS servers and other devices connected to the Internet. Customers include Honda UK, Goodwill, The AKC, Cracker Barrel and Purina Mills. For more information, please visit http://www.alertsite.com.

CONTACT:
Mike Lizun
Gregory FCA
Main: 610-642-8253, ext. 113
Mobile: 610-585-7594
Mike@GregoryFCA.com